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ONLINE ORDERS
Carolina Classic Parts online store is available for your shopping convenience 24 hours a day, 7 days a week! This feature allows you to place orders at your convenience on our secure site. When placing your order online, we do not accept personal checks, money orders, cashiers check or C.O.D. All credit card and Pay Pal purchases will be subject to the rules and regulations applicable to the credit card or Pal Pal account that you use.
CHANGE ORDERS
Order changes or additions must be made by email at info@carolinaclassics.com. Changes or additions may only be completed prior to the order shipping from Carolina Classic Parts. Non-stocking and special order items cannot be added to a previous order and will be treated as a new order.
ORDER CANCELLATION
Orders of in-stock items may be cancelled prior to the order shipping from Carolina Classic Parts. Special orders or non-stocked items will be subject to a 20% restocking fee if the order is cancelled prior to shipment of the order. Once a special order or non-stocked item order is shipped, it cannot be cancelled. All coil springs and leaf springs are special order.
SALES TAX
Purchases may be subject to the sales tax laws of the jurisdictions in which the purchaser is located. Please refer to your local law in that regard. South Carolina residents are required to pay applicable sales tax. Businesses holding a South Carolina tax resale license must provide a copy of the license prior to purchasing items in order for the tax exemption to be applied to the order.
FORMS OF PAYMENT
Carolina Classic Parts does not accept C.O.D. as a form of payment. However, we accept Visa, Master Card, Discover, American Express and GooglePay. Personal checks, Money Orders and Certified Checks will not be accepted. Please do NOT send cash by mail.
PRICING & Availability
Prices are subject to change without notice. Manufacturing trends of the restoration industry may cause some items to be discontinued or temporarily out of stock. Please email us for availability inquiries.
ORDER DELIVERY METHODS
Carolina Classic Parts uses UPS, FedEx or USPS to send product orders. Other shipping carriers may be used as deemed necessary by Tuckers Classic Auto Parts. Please note: Shipping costs will be verified at time of shipment. Shipping charges are non-refundable. The minimum shipping charge is $12.00. Please allow 2-10 business days from the time your order is processed for delivery. Delivery may be delayed due to weather conditions or other factors outside of our control (such as supplier delays, accidents, governmental action, actions of other third parties, or other situations out of the control of Carolina Classic Parts.) Carolina Classic Parts does not guarantee delivery within the estimated time. Refused shipments are subject to a 25% restocking fee.
All international orders (including Alaska and Hawaii) will need to contact Carolina Classic Parts for a shipping estimate via email.
If you would like expedited delivery, please specify at the time of ordering. Expedited delivery will incur additional shipping charges.
ORDER SHORTAGES
Please carefully inspect all items upon receipt of your order. Please refer to your sales receipt to confirm that you have received all of the items you ordered and that there are not any damaged items. If your shipment is missing any items, please reference your sales receipt to confirm whether or not they are on backorder or out of stock (please see BACKORDERS below for more information). If the missing item(s) are not on backorder or out of stock and you were billed for the item(s), you must email Carolina Classic Parts within four (4) days of receipt of delivery to request replacement of the missing items. If any of the item(s) in your shipment were received damaged, please refer to DAMAGED SHIPMENTS.
DAMAGED SHIPMENTS
If your package appears damaged, please open the shipment and examine the items within the packaging before signing for the shipment. If any items within the shipment are damaged, request that the delivery person makes a note of the damaged items on the delivery receipt and take photos of the packaging and damaged item(s). You must then immediately contact Carolina Classic Parts via email with pictures to file a damage claim. All shipments should be inspected promptly, whether or not the packaging appears damaged. Any damaged items must be reported to Carolina Classic Parts within four (4) days of receipt or attempted delivery. Damage claims should be emailed to info@carolinaclassicparts.com with photos of the packaging and damaged item(s).
ORDER STATUS
You can typically expect your order to be processed within 24-48 business hours pending payment verification and confirmation of in stock items. Orders are not processed on weekends or major holidays. Delivery estimates are based on business days (not including Saturday/Sunday or major holidays) and are not guaranteed by Carolina Classic Parts .
If you provided an email address when placing your order, you will receive an email with your tracking information once your order has shipped.
WARRANTY
Carolina Classic Parts does not manufacture product and offers no warranty, expressed or implied as to the product condition, function or suitable for intended use.
Products may be covered by the manufacturer’s warranty, but you will need to confirm such a warranty with the manufacturer. Carolina Classic Parts will make reasonable attempts to accommodate a warranty return, but makes no representation that it will be successful in such an attempt. It will be the customer’s sole responsibility to pay the return shipping on warranty exchanges. Carolina Classic Parts will not issue refunds or replacements of any products involved in a warranty claim.
If you have received a defective item, and would like our assistance in processing a warranty claim with the manufacturer, you must notify Carolina Classic Parts within the manufacturer’s warranty period.
By purchasing a product or item through Carolina Classic Parts, you agree that your only recourse will be against the manufacturer of the product. Carolina Classic Parts is not liable, and shall not be held responsible for, any loss, injury, or damage, direct or consequential, arising from the use or the inabilities of the product. The purchaser and/or user of any product purchased through Carolina Classic Parts shall assume all risk and liability whatsoever in connection herewith.
TECHNICAL SUPPORT
Carolina Classic Parts recognizes the importance of quality technical support. Any technical support or advice given or implied either in person, by telephone or electronic communication is offered as a convenience to our customers and is not to be considered directive or instructive. Carolina Classic Parts will not be responsible for any damage, injury or destruction caused by technical support or advice given, and offers no warranty, express or implied as to any such technical support or advice. For technical support, please email us at info@carolinaclassicparts.com
Carolina Classic Parts does not allow any returns on special orders, electrical parts or unpackaged literature. All returns must be pre-approved by Carolina Classic Parts. Returns and refused shipments are subject to a 25% restocking fee. Approved returns shall be shipped back to Carolina Classic Parts at the customer’s sole expense. Approved returns will be provided with a Return Goods Authorization (RGA) Number that is to be clearly written on the outside of the return shipping package. If the Return Merchandise Authorization (RMA) Number is non-existent or not clearly marked, Carolina Classic Parts reserves the right to refuse the shipment at the shipper’s expense. RMA Numbers expire ten (15) business days from the date of issuance. It is the customer’s responsibility to ensure the return shipment is received by Carolina Classic Parts within ten (15) business days from the date the RMA Number is provided to the customer.
All approved returns must be received by Carolina Classic Parts within thirty (30) days of the invoice date. Approved returns within thirty (30) days may be eligible for a refund or exchange. Refunds will be issued in the same payment method the item(s) were originally paid for. No cash refunds. All returns must be unopened and in the original packaging along with the sales receipt indicating the reason for return and including your contact information. Items received after thirty (30) days, but within ninety (90) days of the invoice date may be eligible for exchange for an item of equal or greater value. Store credits will not be issued. No returns will be accepted after 90 days. No Exceptions.
Returned items must be received by Carolina Classic Parts in the original condition and unopened packaging. Please take necessary precautions to ensure the items are protected and well packaged during return shipping. If returned items are not received in the original condition, Carolina Classic Parts will deny the return or exchange. At that time you will be contacted and given the opportunity to have the item(s) shipped back at the customer’s expense.
Please allow 7-10 business days from the date an approved return is received by Carolina Classic Parts for proper return processing. You will be contacted at the information you provide on the return receipt once your return has been accepted and processed.